How to perform App Gateway Standard Checking

In the case of any issue with Safous App Gateway, Safous support team will require you to perform some standard checking in the App Gateway and collect the log files and screenshots.

Once collected, please compress it into zip file and attach it with your inquiry mail. These logs and screenshots will help the support team investigate the root cause and troubleshoot faster.

Checking on the App Gateway Side

1. Login via SSH to your App Gateway using an account with sudo privilege.
   • Ensure that you set your favorite SSH client to record the output of the session
2. Execute the following command to perform the standard checking.
   • Connectivity check
     For "telnet" command, press "Ctrl + ']' " after the result shows, then type in "quit" and hit Enter.
     

     ping -c 10 repo.safous.com telnet repo.safous.com 443 dig tcp.ztna.safous.com openssl s_client -connect <dig result of tcp.ztna.safous.com>:443 -servername tcp.ztna.safous.com  ping -c 10 ubuntu.com telnet ubuntu.com 443 telnet cert-gen.ztna.safous.com 443

   • Operating system requirement check
     

     cat /etc/*release* ufw status df -h lsblk free -m cat /proc/cpuinfo date sudo crontab -l cat /var/log/cron.log ntpq -pn

1. • Container check
     For the "docker stats" command, press "Ctrl + C" after 5 seconds of running.
     

     docker ps -a docker images cat /etc/cyolo/config/docker-compose.yml cat /etc/safous/user-portal/docker-compose.yml docker logs config_idac_1  , or  docker logs config-idac-1 docker stats config_idac_1, or docker stats config-idac-1

1. • SSL certificate check
     

     ls -lha /etc/cyolo/certs ls -lha /etc/safous/certs openssl x509 -noout -in /etc/cyolo/certs/cert.pem -text openssl x509 -noout -in /etc/cyolo/certs/cert.pem -subject -dates openssl x509 -noout -in /etc/safous/certs/cert.pem -text openssl x509 -noout -in /etc/safous/certs/cert.pem -subject -dates cat /etc/safous/tools/certbot-renew.sh

1. • Files check
     

     ls -lha /etc/cyolo/ ls -lha /etc/safous/ cat /etc/safous/.config cat /etc/safous/.serial

      

Checking on the Admin Portal Side

1. Login to https://portal.safous.com/ using your Safous Admin credentials
2. Navigate to Settings > Configuration > Sites
   
3. Expand installed sites configuration, it should show the App Gateway version.
   Screenshot the screen.
   

After you have collected all relevant logs and screenshots, please compress them into a zip file, then attach it to your inquiry mail to the support team.