ZTNA Agent General Information

ZTNA Agent is needed downloaded and installer in users local PC/Laptop/Desktop for accessing Network based application in your environment. In simplification, the functionality of this Agent is like Client based VPN Agent that will connected local machine to the specific network but with more control.

To download the agent and use it, you need ensure these things:

  • User that already created by admin, please refer to here
  • User already enrolled the MFA and can login properly, please refer to here
  • Your favorite web browser to open User Portal and downloads  the agent

Once the user login to the user portal, they can download it y clicking "Download Agent"

 

There are three types of Agent:

  • Windows Agent
  • Windows Msi Installer
  • MacOS Installer

 

 

Windows Agent

By clicking the icon on the left side you will download "Windows Agent"

This is an executable files, which won't be installed in your local machine, It ack like a portable files that needed to be run whenever you want to connected to your Network application.

When you click the executable files it will asked User Account Control verification to execute it.

Choose "Yes"

It will open new browser tab to access to you ZTNA environment user portal

When you successfully verified your account and MFA, the "Device Connected" page will be shown

Windows will asked your permission to allow access in the firewall to make same changes, click "Allow Access"

Click on your windows tray icon and checked whether the agent already running or not

Click on the agent Icon and, then check the status of the agent already logged in using the correct username & MFA or not

To ensure the connection already established properly, please also check the routing tables in the windows like using "route print" command in windows command prompt

This is would be the condition before the agent connected and after:

    •  Before Connected ==> Only have 2 interfaces and the routing is normal
    • After Connected ==> An additional interface and the routing being added 1 destination

 

 

Windows Msi Installer

By clicking the icon in the middle you will download "Msi installer" of the agent

This is a full fat installation package which will be installed in your local machine, This agent will start and stop with your windows machine, but you still need to login to your account before you can connected to your Network application.

When you click the *.msi installer, windows will give security warning.

Choose "Run" to proceed

The installer window will show and run, click “Next” 

Please input  your ZTNA tenant URL like https://demo.ztna.safous.com, then click “Next” 

Confirmation page will be shown, just click “Next” to start installation process 

Next the UAC windows will pop-up for confirmation, click “Yes” 

Once the installation process finished, close the installer and you could find the “Cyolo” icon in your desktop 

Double click the “Cyolo” icon on your desktop and the agent will open you taskbar icon tray

Right click on “Cyolo” taskbar icon tray and choose “Sign-in with browser”, which will open your browser and redirect you into Safous user portal which you need to authenticate 

It will open new browser tab to access to you ZTNA environment user portal

When you successfully verified your account and MFA, the "Device Connected" page will be shown

Click on the agent Icon and, then check the status of the agent already logged in using the correct username & MFA or not

To ensure the connection already established properly, please also check the routing tables in the windows like using "route print" command in windows command prompt

This is would be the condition before the agent connected and after:

    •  Before Connected ==> Only have 2 interfaces and the routing is normal
    • After Connected ==> An additional interface and the routing being added 1 destination

 

 

MacOS Agent

For MacOS agent, you need to click on the right side option with Apple logo. Currently Safous didn't provided directly to the customer for MacOS ZTNA Agent, so instead directly download the agent, you will be redirected to your local email client to send email to support@safous.com